SHIPPING

Shipping

For in-stock items, we normally process and dispatch orders within 1 to 3 business days. Estimated transit times after dispatch: 1 to 2 business days for major urban centres in Québec and Ontario, 3 to 5 business days for Western Canada and the Atlantic provinces, and 3 to 14 business days for territories, remote regions and Indigenous communities. These are estimates, not guaranteed arrival dates.

Returns Policy

For a non-defective item returned because you changed your mind, you may request a return authorization within 30 days of the purchase date. Products must be new, unused, complete and, where possible, in their original packaging. Please contact customer service for a Return Authorization (RA) number and shipping instructions. Unless the return results from our error or the law requires otherwise, the original shipping cost and the return shipping cost are not refundable. Food products cannot be returned for a change of mind or an incorrect selection. Custom-made or personalized products may be excluded from voluntary returns when this was clearly disclosed before purchase. These rules apply to voluntary returns only and do not limit your statutory rights for defective, unsafe or non-conforming products.

Returns of Defective Products

If a product is defective, contact customer service first to obtain an RA # (Return Authorization Number) and the appropriate return instructions. This administrative step helps us process your return and does not limit your statutory rights.